An Open Letter to Realtors

  What do you do that differentiates yourself from your competition?  Why would a prospective client select you?  Seriously how do you not merely survive, but thrive in the market place? You don’t need to be reminded, but you operate in a very busy and congested industry. Tough questions, but ones that you need to answer concisely and emphatically with your potential clients. I have a few suggestions for you, some simple and obvious, much like the nose on your face. Make the listing and selling process easier for them. Offer services or access to services that would be beneficial to your client. Let’s look at the process of listing/selling/moving for a moment.  What truly needs to take place? Declutter Your client needs to immediately get rid of the unnecessary items in the house, garage, and mini-barn. Sometimes this is easier said than done. Does your client have the means, time, capability to accomplish this task? Offer them access to a professional company that can assist with this process. Home Repairs Most homes need minor repairs and upgrades. Offer the name of a qualified “Handy Man” to assist in this process. Purge At some point in time your client will want or need to purge themselves of all of the unnecessary items in their home. Give them the name of a qualified company that will help them in this process. A professional company is willing to not only haul away ‘junk’ but also haul things to a charity/ministry. Move Day Often times at the last minute a homeowner decides to leave some things behind. It’s that last load of...

Customer Satisfaction is Our Key to Success

The process sounds simple.  Answer the phone, send a crew to the address, load the truck and haul the trash and junk away to the landfill.  Rinse and repeat.  No doubt, that is the simple side of the trash hauling and junk removal business. The AC Trash Hauling team does more than the simple task.  Here are a few examples of how we react to the needs of our customers. Ed and Moving Boxes Ed had recently moved into a gated community.  He and his wife spent the day unpacking boxes and organizing their new home.  Their objective was to get unpacked and have the moving boxes ready for pick up with the next day’s trash service.  The pile of boxes and stuff grew at the end of their driveway.  The trash service approached the alley and did not enter.  The trash was partially blocking the road.  What Ed did not know was that their trash exceeded the weekly limits for a pick up.  Furthermore, the truck did not pick up their neighbors trash Ed had used the services of AC Trash Hauling previously and was confident that they would solve the problem.  It was late in the afternoon, the local transfer station   was closed.  That did not stop the AC Team.  They quickly loaded the mountainous pile of cardboard boxes and hauled it off to a local recycling center.  On the second trip, they loaded up the trash, including the neighbors that was left behind.  Crisis avoided, Ed and his wife were good neighbors.  The AC Trash Hauling team was able to solve a potential problem outside the bounds of the...