Customer Satisfaction is Our Key to Success

The process sounds simple.  Answer the phone, send a crew to the address, load the truck and haul the trash and junk away to the landfill.  Rinse and repeat.  No doubt, that is the simple side of the trash hauling and junk removal business. The AC Trash Hauling team does more than the simple task.  Here are a few examples of how we react to the needs of our customers. Ed and Moving Boxes Ed had recently moved into a gated community.  He and his wife spent the day unpacking boxes and organizing their new home.  Their objective was to get unpacked and have the moving boxes ready for pick up with the next day’s trash service.  The pile of boxes and stuff grew at the end of their driveway.  The trash service approached the alley and did not enter.  The trash was partially blocking the road.  What Ed did not know was that their trash exceeded the weekly limits for a pick up.  Furthermore, the truck did not pick up their neighbors trash Ed had used the services of AC Trash Hauling previously and was confident that they would solve the problem.  It was late in the afternoon, the local transfer station   was closed.  That did not stop the AC Team.  They quickly loaded the mountainous pile of cardboard boxes and hauled it off to a local recycling center.  On the second trip, they loaded up the trash, including the neighbors that was left behind.  Crisis avoided, Ed and his wife were good neighbors.  The AC Trash Hauling team was able to solve a potential problem outside the bounds of the...

AC Trash Hauling & More in the Community

Henry Ford once said, “A business that makes nothing but money is a poor business.” AC Trash Hauling & More is not all about making money.  Yes, we do charge for our services.  Of course we have a goal to turn a profit at the end of the year.  That however doesn’t make us all about money. We are proud of our business accomplishments from our humble beginnings in 2008 to having served more than 2500 customers in less than 7 years of business.  During the preceding seven years we have touched and have been touched by individuals, ministries, charities and organizations that serve our community, our home. People Some of the people we have encountered include: Tiara, a wife and mother of 2 small children.  It was Tiara’s dream to raise her children in a nice home.  She and her husband made a major financial decision and leased a house.  The money was extremely tight.  In order to pay their monthly lease, they sold the vast majority of their furniture. Their family situation was brought to our attention.  Within in days, we were able to find some much needed furniture. Jimmy, is retires and faced with the tremendous burden, financial and emotional, of caring for his ailing wife.  The family is negotiating the uncharted waters of Alzheimer’s.   We helped Jimmy move some furniture out of his home.  More than that, we provided an outlet for Jimmy to share some of his concerns.  While we worked, Jimmy shared stories of his life in Chicago and happy memories of the many years he spent with his lovely bride.   Ministries and Charities Through...